CONTACT INFORMATION POLICY

CROWN BRANDS

At Crown Brands, we are committed to providing our customers with clear, reliable and accessible ways to contact us regarding our products, orders, services and website.

This Contact Information Policy explains how you can contact Crown Brands and what information you should provide when contacting us.

1. CUSTOMER SUPPORT

For questions regarding products, orders, deliveries, returns, refunds, payments or general enquiries, please contact our customer support team using the details below.

Email: info@crownbands.co.za

Telephone: 011 298 8000

Business Hours: Monday – Friday, 08:00 – 17:00

We aim to respond to customer enquiries as soon as reasonably possible during our normal business hours.

2. ORDER ENQUIRIES

When contacting us regarding an existing order, please provide your:

• Full name

• Order number

• Contact number

• Email address used when placing the order

• Details of your enquiry

Providing this information will allow us to assist you more efficiently.

3. RETURNS AND REFUNDS

For enquiries relating to returns, exchanges, defective products or refunds, please contact us using the customer support details above.

Where applicable, please include your order number and details of the product concerned.

Returns and refunds are subject to our Refund / Returns Policy and applicable South African law.

4. BUSINESS AND WHOLESALE ENQUIRIES

Businesses interested in wholesale purchasing, distribution opportunities, supplier partnerships or other commercial enquiries may contact us directly.

Email: info@crownbands.co.za

Telephone: 011 298 8000

Please include the nature of your enquiry and relevant business information so that we can direct your request to the appropriate person.

5. WEBSITE ENQUIRIES

If you experience an issue while using our Website, including problems with ordering, payments, product information or your account, please contact us and provide as much information as possible about the issue.

Where relevant, screenshots or order information may assist us in resolving the issue more quickly.

6. PHYSICAL ADDRESS

Crown Brands

24 Western Boulevard
City West
Johannesburg
South Africa

7. FORMAL NOTICES

Any formal legal notices or correspondence relating to Crown Brands, these Terms and Conditions, orders or other contractual matters should be sent to:

Crown Brands
24 Western Boulevard
City West
Johannesburg
South Africa

Email: info@crownbands.co.za

8. PRIVACY

When you contact Crown Brands, we may collect and process personal information that you provide to us in order to respond to your enquiry, provide customer support or otherwise assist you.

Your personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.

Please do not send sensitive personal information unless it is necessary for us to assist with your enquiry.

9. CHANGES TO OUR CONTACT INFORMATION

Crown Brands may update its contact information from time to time.

The most current contact information will be made available on this Website. Customers are encouraged to check this page before contacting us to ensure that they are using the correct contact details.

10. CONTACT US

If you have any questions about this Contact Information Policy or require assistance with our Website, products or services, please contact Crown Brands using the details below.

Crown Brands
Email: info@crownbands.co.za
Phone: 011 298 8000
Address: 24 Western Boulevard, City West, Johannesburg, South Africa